Leaf Warranty Policy
We’ve designed our products for long term reliability — as in, a lifetime. If you ever feel your Leaf Shave product isn’t functioning properly, we’ll do everything we can to make it right.
When you choose Leaf Shave you're choosing a lifetime of plastic-free shaves. We're happy you've taken a little leafy leap of faith with us, welcome.
Leaf Shave warrants that the purchased product is free from manufacturing defects and will function as intended for the life of the product. Your Lifetime Limited Warranty will include repair or replacement in the event of failure of a primary functional system (screws, pivots, springs, latches, magnets).
This warranty does not cover lost, stolen or disposed Razors; scratches, dents, chips and/or scrapes in the finish; damages caused by accident, abuse, neglect; improper use, care or storage of the product; unauthorized modifications or repairs.
PRODUCTS COVERED BY THE LIMITED WARRANTY
This limited warranty extends to all Razors manufactured by Leaf Shave and purchased directly from Leaf Shave or our authorized retailers. This warranty does not cover Razors that are purchased from an unauthorized seller such as, but not limited to, Facebook Marketplace and e-Bay. This warranty does not cover your Razor if you use them in a manner incompatible with their intended design. This warranty does not cover any of our other services.
TO WHOM THIS WARRANTY EXTENDS
This limited warranty extends to the original purchaser of any Razor or, in the case of a gift, the original recipient of the Razor. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Razor from Leaf Shave or any of our authorized retailers. The “original recipient” for the purposes of this warranty, is the first receiver of a Razor purchased as a gift from Leaf Shave or any of our authorized retailers. All Leaf Shave warranties are valid only for the period of time the Razor is owned by the original purchaser or original recipient. A LEAF SHAVE ORDER NUMBER, OR A COPY OF THE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.
Notwithstanding the foregoing, Leaf Shave’s limited warranty is not transferable and not applicable to use of the Razor for commercial purposes.
In the event of a Defect, Leaf Shave’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Leaf Shave’s option, to provide a repaired or replacement Razor, or refund of your purchase, subject to your fulfillment of “Your Responsibilities” below. The replacement Razor may be provided in any finish different from the Razor you originally purchased, though a commercially reasonable effort will be made to match the original finish. For limited edition, discontinued or out-of-stock Razors covered under the limited warranty, Leaf Shave guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited edition, discontinued or out-of-stock item.
In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Razor to Leaf Shave and provide us with proof of the original receipt of purchase. If your warranty service request is within 3 (three) years of the original purchase date of your Razor, you will not be responsible for shipping costs required to return your Razor. If the date of original purchase is more than 3 (three) years from your warranty service request, you will be responsible for paying all applicable return shipping fees. International (non-US) customers are responsible to pay any import or customs charges or taxes levied by your country when importing a replaced or repaired razor after service.
How To Make a Claim
To submit a warranty claim, please gather the following information and email it to email@example.com.
☑ Your original Leaf Shave order number (if you purchased from an authorized stocking partner instead, please come with your receipt / proof of purchase)
☑ A picture of the front and back of your razor, and any additional images showing the issue
☑ A description of the issue
☑ Your current shipping address
Our Customer Experience team will review your note and respond within 3 business days with any follow up questions, or to confirm acceptance with next steps for your warranty claim.